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Privacy & Terms

Terms and Conditions

Orders

The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.

A purchasing contract ("sale") between the user and Peg shall be complete only once a user has placed an order and the payment has been processed fully, meaning Peg has received and accepted the payment.

Payment

If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.

For EFT payments kindly note the following detail:

  1. You have 2 hours to pay and send us proof of payment.
  2. If you don't pay in time, we'll cancel the order on your behalf.
  3. Orders placed after hours, on weekends or public holidays will be processed the following business day.

If you have any issues with payment, please contact us on 031 702 9036.

Reservation

Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).

If an item is listed as “on hold”, this means that a user currently has the last of these items in their Peg shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.

Availability

Please note that the stock of all items on offer is limited. Peg will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.

If it happens that Peg is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Peg will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.

Termination of Suspected Fraudulent Orders

Peg reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.

On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Peg may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).

In the event of a fraudulent purchase being placed on Peg, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Peg does not process refunds for orders suspected of fraud.

Products and Shipping

Products will be shipped on the same day should the order be completed before 11:30am. International orders will only be dispatched the following day.

Please note that actual shipping times may vary slightly and are an estimation only. We unfortunately have no control over the courier companies however they do try their best to deliver on time.

Returns and Refunds

Defective Items, Returns and Reimbursement

If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to Peg within 30 days of delivery.

You will either receive a refund, or have the product repaired or replaced, depending on the situation.

Cooling Off (Cancellation Policy)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting info@pegworld.com or calling 031 702 9036.

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 30 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period Peg reserves the right to refuse a return or exchange.

Refunds 

Refunds are offered in the original method of payment. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

Please see our Returns Policy or Exchange Policy for more information on returns and refunds.

Peg has 3 return/exchange policies:

  1. Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
  2. Exchange-only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
  3. Products eligible for return or exchange may be refunded into your original method of payment.

Please note that shipping fees are not refundable. Should you have received free shipping on your purchase you will be liable for this fee as Peg has incurred this cost in good faith.

Promotional Voucher Codes

From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.

Promotional vouchers are issued at the discretion of Peg. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.

A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

Please note:

  • No promotional voucher codes can be used towards the purchasing of gift cards sold on our website.
  • The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
  • The minimum order spend when applying a promotional code to your order should be equal to or greater than R100.
  • If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to the customer.

Competitions 

From time to time, Peg may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.

Peg cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Peg at its full discretion. Peg staff and their family members are not allowed to participate, will not be considered for competition winners in these competitions and will not be eligible to win.

General Conditions

Service Disruption

Peg reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Peg cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.

Intellectual property

Peg and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Peg.

The Protection of Data

Please see our Privacy Policy for more information on the policy of protecting user data and privacy.

Termination/Cancellation of Orders

Peg reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Peg may also refuse to refund you on the basis of transaction being suspected as fraudulent - you may then initiate a chargeback process from your bank if you wish to receive a refund.

Changes in General Conditions

Peg reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Shipping Policy

  1. Pegworld.com is an online retailer and deliver worldwide. We do allow for order collections from our warehouse. The courier service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person. I.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
  2. Peg cannot ship to P.O. boxes, farms or rural areas.
  3. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
  4. All goods in transit are insured.
  5. You can track your orders with the tracking number provided in your orders dispatch confirmation email.
  6. The below shipping categories are offered to you on checkout based on your delivery area code. Peg will from time to time offer promotional shipping rates, for example free delivery for certain products.
  7. Peg reserves the right to amend shipping costs at any time. All changes will be disclosed here.
  8. South African shipping costs are broken down as follows:
         Shipping Category Shipping Cost
         Standard Shipping on all orders below R150 R50
         Next Working Day R150
         Items on Special From R50*

*Please note - only if products are marked 'in stock' or with 1-3 working day delivery time, will expedited shipping options be applicable.

Note:

EMS Express International delivery takes on average 7-10 Working days for delivery. Pricing is calculated on weight upon checkout.

Delivery

  • Delivery time is based on the estimated time provided by the courier companies we use.
  • In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
  • Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.

Returns

Return Merchandise Authorization

You have 30 working days upon receipt of your order to contact Peg for a refund.

We aim to process your return request within 3 days. Should you have any queries please contact us at info@pegworld.com.

Please refer to the break-down below to preview return policies for certain products.

Final Sale Items

Final sale items may not be returned for an exchange or refund.

Shipping and Handling

Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect or missing. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

Gift Cards

Gift cards are not refundable for cash. Therefore, if you require a refund for items being returned or exchanged that were purchased with a gift card, only your Peg wallet will be credited.

Gift cards are valid for up to 3 years.

Swimsuit and Underwear Policy

Peg does not accept returns or process exchanges for swimsuits, underwear and intimates. Bikini tops and bras can only be returned if the item is incorrect/damaged.

Jewellery & Watches Return Policy

We do not accept returns on jewellery products that are for piercings.

Faulty or broken watches may be returned, exchanged or replaced by Peg within the first month of purchase. Any repairs or replacements thereafter will be referred to the manufactured to resolve.

Deck Warranty -
All Skateboards are warranted against defect in materials and workmanship for a period of 120 days from the date of purchase. This means that we will repair or replace, at our option, any Skateboard that delaminates due to defects in materials, workmanship or glue. This is the only condition covered by our warranty. No other warranty is expressed or implied.
What this warranty does not cover:
Breakage due to:
Wear
Improper installation of accessories
Improper foot positioning when landing high impact tricks
Intentional breakage
Normal Wear & Abuse:
Tail and nose wear from dragging the nose and tail on the ground
Edge chipping from ground, curbs or walls
Warping from exposure to heat, rain, snow or immersion in water

The Fine Print:

Return requests will be approved at the discretion of Peg.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R50 re-packaging fee for products returned not in their original, undamaged packaging.

Please note that items arriving after the 30 working day return deadline will not be accepted and will be returned to sender.

Exchanges

Exchange requests will be approved at the discretion of Peg.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be a R50 re-packaging fee for products returned for an exchange not in their original, undamaged packaging.

Please note that items arriving after the 30 working day exchange deadline will not be accepted and will be returned to sender.

Incorrect/Damaged/Faulty/Late Goods

In the case of incorrect/damaged/faulty/ – exchanges or replacements are the responsibility of Peg. Please notify us of the incorrect/damaged/faulty/ product within 3 days of receipt of the product.

This Privacy Policy governs the manner in which Peg World collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.pegworld.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Peg World.

Privacy Policy

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, and identity number

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Peg World collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Peg World has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.